Live call routing feature released by VictorOps using Twilio functions
Tuesday, August 22, 2017 by Austin Harris
VictorOps, a real-time incident management company for DevOps teams, announced the successful implementation of Live Call Routing, a new feature for critical incident management. Live Call Routing is built using Twilio Functions, a serverless environment for building and running communications applications via the Twilio Platform. With Live Call Routing, VictorOps users...
Codeless security integrations by Blackberry and Appdome announced
Tuesday, August 15, 2017 by Richard Harris
BlackBerry Limited and Appdome, a cloud hub for mobile app integration, announced they are enabling codeless integration of secure voice, video and messaging capabilities. Available under Appdome’s newest service category, Secure Messaging, the BBM Enterprise SDK (software development kit) offers a growing set of secure communications capabilities that mobile app develo...
Over 90 percent of healthcare IT networks have IoT devices connected
Thursday, July 20, 2017 by Austin Harris
ZingBox has released the results of its survey of IT decision-makers within the healthcare industry. The survey, fielded in early July, found that the majority of healthcare IT networks have IoT devices and that most IT departments believe that existing security solutions for laptops and servers can also protect connected medical devices.More than 90% of healthcare IT n...
Metadata can be deadly in cyber exploitation
Tuesday, July 18, 2017 by Austin Harris
When someone says "There's no cause for concern, it's only metadata" you can send them this:Metadata, or “data about data,” is collected and recorded to describe data, identify trends, administer algorithmic solutions, and model potential scenarios. When one understands how to make sense of seemingly random metadata or how to pair the data with other exfiltrated data po...
Enghouse Interactive reports 450 contact center deployments on Skype for business
Friday, July 7, 2017 by Richard Harris
Enghouse Interactive reported that it has successfully completed more than 450 contact center deployments, totaling more than 10,000 active concurrent agents, on Microsoft Skype for Business (SFB), for which the customer interaction solutions company provides a full omni-channel communications experience both on-premise and in the cloud. “Skype for Business continu...
Miigen could help Dementia sufferers store memories
Friday, June 2, 2017 by Austin Harris
The creators of a new social platform which allows people to store photographs in an online ‘time capsule’ are hoping the technology could be used in the fight against dementia.Miigen is set to revolutionize the way people store old photos and the memories that go with them and the startup plans to host several community events to allow families and those suffering with...
BICS enters agreement to acquire TeleSign
Wednesday, April 26, 2017 by Richard Harris
BICS, a provider of international wholesale connectivity and interoperability services, has announced it has entered a definitive agreement to acquire privately held TeleSign Corporation, a United States company active in the provision of authentication and mobile identity services to Internet and digital service providers, for $230 million. The acquisition will create ...
IBM and the Weather Company just introduced mesh network alerts
Wednesday, February 15, 2017 by Richard Harris
IBM and The Weather Company, an IBM Business, have introduced a new Mesh Network Alerts technology that provides a mobile method of communicating with underserved populations in developing countries to notify of potential severe weather events or disasters - even in areas with limited Internet connection, or cellular networks are disrupted due to an outage. Develop...
Stop wasting the cloud!
Wednesday, February 8, 2017 by Richard Harris
Some people think about the public cloud is as a “utility” - you can buy services on demand, just like electricity, or water, or heating. Each of these utilities are consumable - as you grow you can consume more, as you shrink you can consume less. In the case of the public cloud, you are consuming IT-related infrastructure and services to build, test, and run ente...
Callidus Health's technology is using ShoreTel's CPaaS
Friday, February 3, 2017 by Richard Harris
ShoreTel, a provider of communication solutions, has announced that Callidus Health's technology is powered by Summit, their Communications Platform as a Service (CPaaS) architecture. Callidus Health needed a reliable platform to serve as the foundation for their healthcare answering service and communications suite. Since their communications suite handles patien...
